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Product Reviews

Customer reviews policy

Customer reviews are a valuable resource for helping shoppers make informed purchasing decisions. To ensure the integrity and usefulness of our reviews, we are committed to publishing only genuine feedback from verified customers. Misleading or fake reviews harm both consumers and our brand, and we take this responsibility seriously.

HIP will only publish genuine reviews from customers of HIP or the product brand, or reviews independently verified by our trusted partner. We’ll let you know if the review comes from a HIP or a brand partner. HIP will not offer incentives to customers to leave a positive review. HIP will not publish reviews that are not predominantly about the product or which use offensive or inappropriate language or images. We won’t publish any reviews that contain personal information, including social media handles.

If you are concerned that a review might not be right, then this can be flagged to HIP through a button on each review. HIP will investigate every report and permanently remove any fake or fraudulent reviews.

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