Returns

CHRISTMAS RETURNS POLICY
  • We understand you might need a little more time over the festive period to return items to us. From 1st November 2017 you can return items to us for an exchange or refund up until 4th January 2018 as long as they are accompanied by a valid proof of purchase. All other terms and conditions apply.

    CAN I RETURN MY ORDER TO STORE?
    • Yes! All orders can be returned to our Leeds store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
      - If you've paid using a credit/debit card, a refund/exchange will be processed at the store.
      - If you've paid using PayPal, we will process your refund in store back to your account.

  • I CAN'T GET TO STORE?
    • Not a problem. Fill in the returns form on your dispatch note and post the goods to the following address for a refund or exchange. If you're returning for an exchange, please ensure you state the product code and size you desire.

      The Hip Store
      84-86 Vicar Lane
      Leeds
      LS1 7JH

  • HOW SHOULD I SEND IT?
    • We recommend you post any returns to us using a carrier who can give you a 'Certificate of Posting' as, until the parcel reaches us, it's your responsibility. Please note we are unable to to refund any postage charges for sending items back to us.

  • HOW LONG CAN I KEEP MY ORDER BEFORE RETURNING
    • You have 14 days to notify us if you wish to return your order, please retun your goods to us within 14 days of cancellation.

  • HOW LONG WILL IT TAKE TO PROCESS MY RETURN?
    • Returns are usually processed within a few days of us receiving the goods back.

      Please allow a further week for a refund to show on your account. Sorry if this seems a little long but the timeframe is dictated by your bank or card issuer and we have no control over it.

      We'll refund you by the same method as payment (i.e. same card, Paypal)

  • YOU'VE SENT ME THE WRONG ITEMS
    • We're only human and on rare occassions mistakes can happen. If it's happened to you we're very sorry and we'll do our best to get the right items to you as soon as possible.

      Get in touch with us info@thehipstore.co.uk and let us know.

  • THE ITEM I RECEIVED IS FAULTY
    • If you think the item your received is faulty get in touch with info@thehipstore.co.uk and we'll see what we can do about it.

  • ANYTHING ELSE I NEED TO KNOW?
    • Certain products we sell may have a slightly different returns policy but we'll let you know about this in the product description.

      Underwear can be tried on but please do so over your own underwear if you're thinking of returning. If this doesn't appear to have been done we won't accept them back.

      You can see our full returns and cancellation policies in the sites Terms Conditions

We accept the following payment methods
Visit our corporate website at   www.jdplc.com Copyright © 2017 .
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