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Returns
HOW CAN I RETURN MY ORDER?
ONLINE UK RETURNS
Register your return below - no need for a printer!
For purchases made in the UK via the HIP website or app, you can send any unwanted items back to us for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details.
If you have a faulty/damaged item, please contact customer service to see how we can help you. For more information on returns, view our FAQs.
START YOUR ONLINE RETURN
EVRi Return
Simply follow the link to the returns portal to have your parcel collected from the comfort of your own home, or drop off at your nearest available ParcelShop.
To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label in store.
Just follow these simple steps:
- Re-pack your items and include the returns form provided
- Find your nearest ParcelShop drop off point by clicking here
- Select your preferred returns options (print your label at home, or generate a QR code to print your label in store)
- Once you’ve processed your return, you’re ready to drop your parcel at your nearest ParcelShop
- Keep hold of your proof of postage. We’ll email you when we receive the returned item/s
RETURNS WITH ROYAL MAIL
No printer required.
Simply create and take your QR code to your local Royal Mail Customer Service Point, Post Office branch or Collect+ location.
How it works:
- Scan your QR code and print the label.
- Then simply fix and drop off your parcel.
You also have the option of using the Bring My Label service, whereby you can book a collection online and choose for your postal worker to bring your labels to you. If no one is going to be available when the item is collected you can choose to leave your parcel in your nominated Safeplace.
FREE RETURNS IN-STORE
Visit any HIP store for a faster refund!
HIP Leeds - 49-51 Vicar Ln, Leeds LS1 6DS
HIP Manchester - 63 Thomas St, Manchester M4 1LQ
Our StoresCAN I RETURN AN IN-STORE PURCHASE?
You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.
INTERNATIONAL RETURNS
You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days for a refund. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.
HIP Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW
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