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Different International delivery options are available dependent on country;
International Standard - from £7.99
International Tracked Express - from £9.00
If you wish to select our express option, which your order can be tracked outside of the EU and will reach you quicker, please select our Express option at checkout.
If delivery is to an address outside the UK, you may be charged taxes or duties on import into the destination country – we recommend you contact your local customs authority to understand the potential costs prior to placing an order.
HOW CAN I RETURN MY ORDER?
ONLINE UK RETURNS
Register your return below - no need for a printer!
From Friday 1st November 2024 to Wednesday 22nd January 2025 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply.
*Please note that in the interest of customer service, we are unable to process refunds and exchanges between Thursday 26th December and Saturday 28th December 2024. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON SUNDAY 29TH DECEMBER 2024.
For purchases made in the UK via the HIP website or app, you can send any unwanted items back to us for FREE via EVRi or from £2 via Royal Mail. Please allow up to 14 days for your return to be processed once we receive it back in our warehouse. Once refunded it will show in your account within 3-5 days. Please read our Terms & Conditions for more details.
If you have a faulty/damaged item, please contact customer service to see how we can help you. For more information on returns, view our FAQs.
START YOUR ONLINE RETURNSimple Returns At Asda
No printer required when returning your order at Asda.
Visit our returns portal to register your return to get a QR code and print a label in store. Simple!
You can choose from over 600 convenient Asda stores across the UK.
With easy parking and extended opening hours you can return at a time that suits you.
EVRi Return
Simply follow the link to the returns portal to have your parcel collected from the comfort of your own home, or drop off at your nearest available ParcelShop.
To drop off at ParcelShop you can either print your returns label at home, or generate a QR code and print a label in store.
Just follow these simple steps:
- Re-pack your items and include the returns form provided
- Find your nearest ParcelShop drop off point by clicking here
- Select your preferred returns options (print your label at home, or generate a QR code to print your label in store)
- Once you’ve processed your return, you’re ready to drop your parcel at your nearest ParcelShop
- Keep hold of your proof of postage. We’ll email you when we receive the returned item/s
RETURN IN SECONDS WITH 24/7 INPOST LOCKERS
No printing or label required. Just scan. Drop. Done.
InPost Lockers are in handy locations, like supermarkets (inc. Tesco, Morrisons and Lidl) and train stations. Find your local locker here.
How it works:
- Visit our returns portal to generate a QR code. Package up your items - No need to attach anything to the outside of your parcel.
- Scan the code on your phone at the locker
- Put your parcel inside and shut the door
When your return is collected from the locker, a label will be applied for you by the courier.
FREE RETURNS IN-STORE
Visit any HIP store for a faster refund!
HIP Leeds - 49-51 Vicar Ln, Leeds LS1 6DS
HIP Manchester - 63 Thomas St, Manchester M4 1LQ
Our StoresCAN I RETURN AN IN-STORE PURCHASE?
You can return your unwanted items back to our HIP Leeds or Manchester stores within 28 days of purchase. They must be complete with the packaging, tags and any special items that may have accompanied them. Remember to take your proof of purchase with you too.
INTERNATIONAL RETURNS
You’re welcome to return your items but unfortunately we do not offer free returns. In order to process your refund please send your items back to us using the returns address below within 28 days for a refund. Make sure goods are returned by recorded delivery or courier, and retain proof of postage to ensure we receive your unwanted products as efficiently as possible. Please also note that customers are responsible for the shipping cost of the return, and any returned items are your responsibility until they reach us.
HIP Internet Returns, Door 2, Michael Faraday Avenue, Milnrow, Rochdale. OL16 4FW
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