HIP Launches – FAQs

HIP Launches is a bespoke, custom built microsite designed to become your go-to destination for product previews & launches. HIP Launches gives you the opportunity to be the first in line and get instant access to key product releases.

When you enter a draw via HIP Launches, a pre-authorised payment is required for your entry. This will remain pending from your account for the duration of the draw and will only complete from your account if you are successful in the draw.
If you are unsuccessful in the draw, the pending charge is then automatically cancelled, and no funds will be taken. The funds will then be returned to your account by your bank, within 5 working days.
As this is not a typical refund, the transaction may not show on your statement and the funds may just revert into your available balance. If you think that you haven't received the funds back within this time frame, please contact your bank directly to query this further.

To cancel a draw that has been successful, please use the form to contact us.

Please include the product, email address used for the entry and order number if you have received this.

Please note, it is not a guarantee that an order can be cancelled due to varying processing times in our warehouse.

If you are receiving an error when trying to enter a draw, please clear the cache memory on your device and refresh HIP Launches and try again. If this does not work for you, please try entering the draw using a different device.

If you are still experiencing an issue, please contact us here and also include any error messages that are being displayed.

Yes you can return any unwanted items to us within 14 days of being received, providing these items are unused, in their original packaging with all tags and labels attached and in a resalable condition.

If you have not received a returns label with your order, please visit the returns section of our website to obtain a new one https://www.thehipstore.co.uk/page/delivery-returns/.

Please note, for any returns from outside of the UK, please return to the address below. We recommend using a courier that can offer a tracked postal service to ensure that your return reaches us safely.

Return address - HIP Internet Returns, Door 2, Kingsway Business Park, Rochdale, OL16 4FW, England, UK.

We are sorry if your order has been cancelled and understand that this can be frustrating. From time to time unforeseen stock issues may occur during processing sorry.

If you would like to discuss this further, please contact us here.

We are unable to make any amendments to an entry or order once it has been placed sorry.

We can try to cancel this for you however, this will not be a guarantee. If you would like us to try and cancel for you, please contact us here.