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Delete My Account

If you want us to delete your account, you’ve come to the right place.

Please read the information below. If after you’ve read this information, you still want us to delete your account, including personal data we hold about you (except as we explain below), please tick the box below and click submit.

If you submit an account deletion request, you will be exercising your “right to erasure” under Article 17 of the UK General Data Protection Regulation. This means:

You will no longer be able to log into your account via this app or HIP's' website. This is because your account credentials are the same across these platforms.

You will no longer have access to your order history.

You will no longer be able to shop with us via this app or HIP's' website using this account. Any future purchases you wish to make would be as a guest or you can create a new account.

We will delete the personal data we hold about you on our systems, except as explained below.

In accordance with data protection laws and guidance, we are permitted to continue processing some of your personal data. We will continue to do so in accordance with our privacy policy available here: www.thehipstore.co.uk/customer-service/privacy. These reasons include, but are not limited to, compliance with a legal obligation, fraud prevention, to enforce our terms and conditions, and to manage marketing suppression lists. If you have any product guarantees or warranties with us, we will not delete this data until those arrangements come to an end.

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