Our customer service team operate Monday - Saturday, 10 am - 5.30 pm. We are usually available for live chat using the button on the bottom right of your screen. If we are currently offline or you would like to speak to someone over the phone please call 00 44 (0) 113 815 1105. Alternatively we are available by email using the address help@thehipstore.co.uk.

We accept unworn returns for exchange or refund within 7 days or 14 days for international orders.

Sale items can be returned for a credit note only. Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange.

Goods must be adequately sealed in original packaging Please note Royal mail may reject any package that is not adequately wrapped.

All returns should be addressed to:

The Hip Store
Suite 2.20 Trinity
213 Albion Street
Leeds
LS1 5AR
United Kingdom

Your country will determin any custom charges at point of delivery. All goods despatched are fully insured to the total value of the goods. The Hip Store are not liable for any charges at this point. If you are unsure then please contanct your local customs / tax office. If you have any further questions or need advice on this issue then please contact us using the details above.

This website runs from a secure server which uses 128bit SSL encryption. This is to encrypt all data as it is transferred over the Internet. When you enter your information in the order form hosted on our secure server your browser will automatically inform you that encryption is being used. You can be confident that your transaction is secure at thehipstore.co.uk By entering this website you are deemed to have accepted the terms and conditions laid out below. If you find these terms unacceptable, you must leave the website immediately. 1. The content of this Website is the sole property of thehipstore.co.uk. All intellectual property rights existing in this site (including but not exclusively any copyright and design right) belong exclusively to Hip Menswear Ltd. You may download pages of this website to a local disk or other storage media and you may print off extracts of this site and share both within your organisation strictly on the basis that you do not do so for profit and on the condition that Hip Menswear Ltd copyright notice is preserved at all times. 2. Otherwise, reproduction of part or all of the contents of this website in any form is prohibited unless for personal use. None of the content of this website may be copied or otherwise incorporated into or stored on any other website, electronic retrieval system, publication or other work in any form whatsoever. You may not frame any part of this website. 3. Whilst Hip Online Trading Ltd has taken every care to ensure that the information on this Website is accurate and up to date, no warranties express or implied are given as to the accuracy of the information contained on the Website. No action should be taken or omitted in reliance of any information or advice placed on the Website. In particular, Hip Online Trading Ltd accepts no liability for any product descriptions or photographic representations and users are advised to make enquiries with Hip Online Trading Ltd if they have any specific requirements. All orders received are accepted strictly on the basis of our terms and conditions of sale. 4. Hip Online Trading Ltd shall not be liable for any loss or damage arising out of the use of any of the information on this website. Whilst every effort has been made to ensure that this website is virus free, we recommend that you take precautions against infection. Hip Online Trading Ltd cannot accept any liability for damage sustained as a result of the transmission of viruses, worms, trojans or any other malicious content. 5. Unless otherwise specified, the materials on this website are directed at and are intended solely for use by those accessing the website from the United Kingdom mainland. Hip Online Trading Ltd makes no representation or warranty that any product, service or information referred to or contained in this website are appropriate for use in other locations or jurisdictions. Those who choose to access this site from other locations or jurisdictions are responsible for compliance with any applicable local laws. 6. These exclusions of liability shall not apply in respect of death or personal injury caused by the negligence of Hip Online Trading Ltd or any of its employees or agents. These Terms of Use shall be construed in accordance with and governed by English law. If any provision of these Terms of Use shall be deemed unenforceable or invalid then that provision shall be deemed severable from the remaining terms and those remaining terms shall be valid and enforceable to the fullest extent permitted by law. For the avoidance of doubt, nothing in these terms shall confer on any third party any benefit or the right to enforce any term or terms. Unless a contrary intention is expressed, nothing in this website shall be deemed to create a binding contract between Hip Online Trading Ltd and any users of the website. 7. Any information acquired by Hip Menswear LTD through your use of this Website will be processed in accordance with the Data Protection Act 1998 and any associated Statutory Instruments, Codes of Practice and subsequent Acts of Parliament. You should be aware that because of the global nature of the internet, your personal data is likely to be temporarily stored in jurisdictions beyond the EEA whilst in transmission. For further details please see our Privacy Policy. 8. Thehipstore.co.uk is a trading name of Hip Menswear Limited, a limited company registered in England and Wales under company number. Documents may be served on Hip Menswear LTD at its registered office: ERC Ventures Ltd and registered address to Permanent House 1 Dundas Street Huddersfield HD1 2EX Reg co number 8303298 T: +44(0) 113 815 1105 F: +44(0) 113 815 1105 E: help@thehipstore.co.uk If you require any further information, feel free to contact us.