Our customer service team operate Monday - Saturday, 10 am - 5.30 pm. We are usually available for live chat using the button on the bottom right of your screen. If we are currently offline or you would like to speak to someone over the phone please call 00 44 (0) 113 815 1105. Alternatively we are available by email using the address email@example.com.
We accept unworn returns for exchange or refund within 7 days or 14 days for international orders.
Sale items can be returned for a credit note only. Faulty returns must be sent back for inspection. If found to have a manufacturing defect you will be offered a refund or exchange.
Goods must be adequately sealed in original packaging Please note Royal mail may reject any package that is not adequately wrapped.
All returns should be addressed to:
The Hip Store
Suite 2.20 Trinity
213 Albion Street
Duty & Customs
Your country will determin any custom charges at point of delivery. All goods despatched are fully insured to the total value of the goods. The Hip Store are not liable for any charges at this point. If you are unsure then please contanct your local customs / tax office. If you have any further questions or need advice on this issue then please contact us using the details above.
Terms & Conditions