Help & Information
UK standard delivery is £3.50 or FREE on all orders £120 and over (Recieve in 2-3 working days).
Delivered by Royal Mail. Orders placed before 5pm will be dispatched the same day and delivered within 48 hours.
Tracking available on all orders and SMS updates available where a mobile number is provided.
Please allow 1-3 working days before contacting us.
COLLECT FROM STORE
Place your order online and have it delivered to our store for collection:
The Hip Store
84-86 Vicar Lane
Monday 9am - 6pm
Tuesday 9am - 6pm
Wednesday 9am - 6pm
Thursday 9am - 6pm
Friday 9am - 6pm
Saturday 9am - 6pm
Sunday 11am - 5pm
Tel: 0113 246 0347
Just select 'Collect from Store' at the checkout in the delivery options then print off your order confirmation to bring with you when collecting. Please allow 4 hours before collecting to ensure your item is ready for you.
WHAT DO I NEED TO BRING TO COLLECT MY ORDER FROM STORE?
Please bring the following items with you:
Proof of purchase - a copy of your confirmation email or your sales receipt.
Your payment card for your protection against fraud, we cannot release your order without seeing your payment card or a form of photo ID (passport or driving licence only)
If someone else is collecting the goods on your behalf, they must present your proof of purchase, as well as their own photo ID (passport or photo driving licence only).
You can collect your order any time during store opening hours as per above.
European Orders by DPD International are £11.95.
Rest of the World orders by DPD International are £14.95
Republic of Ireland Delivery is £6.50. Delivered by Nightline within 2-3 working days.
Please allow 5-7 days for delivery before contacting us.
We ship to the following countries:
Antigua and Barbuda
Bosnia & Herzegovina
British Indian Ocean Territory
British Vigrin Islands
Central African Republic
Cocos (Keeling) Islands
Congo - Brazzaville
Congo - Kinshasa
French Southern Territories
Heard Island and McDonald Islands
Hong Kong SAR China
Isle of Man
Lao People's Democratic Republic
Macau Sar China
Papua New Guinea
Sao Tome and Principe
South Georgia and South Sandwich Islands
St. Kitts and Nevis
St. Vincent and Grenadines
Svalbard and Jan Mayen
Trinidad and Tobago
Turks and Caicos Islands
U.S Outlying Islands
United Arab Emirates
United States of America
Wallis and Futuna
Duty & Customs
Your country will determine any custom charges at point of delivery.
All goods dispatched are fully insured to the total value of the goods.
The Hip Store is not liable for any charges at this point. If you are unsure then please contact your local customs/tax office.
If you have any further questions or need advice on this issue, please contact us using the details above.
All products on this site are curated and collected from some of the best brands across the globe, we're extremely confident that you'll be thrilled with your purchase. All orders are packed by hand making sure all items are sent out to you with our high standards in mind.
If you are unhappy for whatever reason we will happily issue a replacement or refund. Please note; all items must be returned within 14 days from receipt of the order, unworn, complete with all original tags/labels, and in original and resalable condition.
Please send all items back to The Hip Store at:
The Hip Store
84-86 Vicar Lane
Telephone - +44 (0) 113 246 0347
Email - email@example.com
Refunds instore will only be offered to faulty goods returned with a valid proof of purchase.
Gift Cards or exchanges will be issued for all other returns.
For all other customer returns - terms and conditions apply.
WHO WILL DELIVER THE PARCEL?
Deliveries will be shipped via DPD or Royal Mail depending on the weight and value. Once the parcel has arrived in your country it will be passed on to an internal post service and be subject to their standard delivery procedures.
HOW LONG WILL IT TAKE?
Delivery will take 4-10 working days after despatch and a signature may be required and if you’re not around the driver will leave a card with instructions on how to pick it up.
This may vary depending on the country but we should be able to give you more info if you contact our Customer Service team quoting your order number.
CAN I TRACK MY DELIVERY?
It depends on which carrier is used when we ship the parcel. We’ll send you a tracking link by email if one is available.
CAN I TRACK MY ORDER?
All our UK Home delivery orders are despatched with tracking. You will receive a dispatch email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your dispatch email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide for UK orders please allow up to 12 hours for your order information to be visible. For orders to Ireland please allow up to 24 hours.
Tracking may not be available on some International orders. Please allow the full delivery time before contacting.
ARE THERE EXCEPTIONS TO YOUR DELIVERY SERVICES?
We can deliver Standard Delivery orders to the whole of the UK; however the following postcode areas are excluded from Next Day/Saturday Delivery and will be sent on a Standard Service: BT, GY, IM, IV, JE, KA28, KW11-17, HS, PH32-35, ZE .
Although they are sent to our courier with the request of a Next Day/Saturday Delivery service, we are sorry to say that we cannot guarantee Next Day/Saturday Delivery to business addresses.
*Delivery restrictions may apply
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